Chapter 16: Creating and Maintaining High-Performance Organizations

Concept and Brief Description: The right combination of people, technology, and organizational structure that makes full use of the organization’s resources and opportunities in achieving its goals.

Emotional Hook: Does Human Resource Management really help an organization meet its business goals?

Key Points:

Conditions that Contribute to High-Performance Work Teams:

1. Self-directed work teams

2. Employees participate in employee selection process

3. Employees actively involved in performance improvement process

4. Ongoing Training

5. Work design allows employees to use a variety of skills

6. Employees understand how their jobs contribute to finished product or service.