Today we had guest speaker, Ryan Brown, Sr. Manager, Sales & Service. He spoke about his career and commitment to organizational change at Tahitian Noni. The three most valuable concepts I received in class today were:
- Quote: "Teaching skills only increases performance incrementally. Cultivating passion towards vision will increase their performance drastically."
- Increase Sales + Decreased Cost = Value (training program success)
- Address root cause instead of consequences.
- For example: The customer service Department was performing poorly. Initially, it was thought that the customer service department needed training when; in fact, it was the computer software the department was using that was inefficient. The computer software was the root cause. The customer service performance was a consequence of the root cause.
No comments:
Post a Comment